Senior Application Support Engineer; Financial Services

Direct Hire

firstPRO US's client is seeking a Senior Application Support Engineer to join its Enterprise Applications team. This individual will provide production support and administration for several critical business applications, with a primary focus on Salesforce and a variety of enterprise SaaS platforms, including Tableau, Investran, GTreasury, Docu Sign, Box, and other business applications.

This position works closely with business stakeholders, internal technology teams, and third‑party vendors to ensure enterprise applications remain reliable, secure, and highly available while driving continuous operational improvements and an exceptional user experience.

• Provide production support for enterprise business applications.
• Monitor application health, integrations, and scheduled processes to maintain system performance and availability.
• Troubleshoot application, integration, and data‑related issues across multiple business platforms.
• Manage production incidents from initial triage through resolution while communicating status updates to stakeholders.
• Administer user accounts, security roles, and access requests.
• Partner with development teams, business users, and software vendors to resolve issues and implement system enhancements.
• Support application releases, upgrades, patches, and ongoing maintenance activities.
• Respond to user requests involving application functionality, reporting, and operational data.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Identify opportunities to improve monitoring, automation, and overall support processes.
• Manage and prioritize support requests using Service Now or a similar ticketing platform.
• Participate in disaster recovery planning, testing, and business continuity initiatives.
• Effectively balance multiple priorities while delivering high‑quality customer support.
• Stay current with new technologies and continuously expand technical knowledge.

• 5–7 years of experience supporting enterprise applications in a production environment.
• Strong analytical and troubleshooting skills with the ability to resolve complex application and integration issues.
• Experience managing production incidents from start to finish while collaborating across technical and business teams.
• Excellent communication, organizational, and prioritization skills.
• Proven ability to take ownership of support cases, including coordinating with software vendors when necessary.
• Self‑motivated with the ability to independently research and resolve technical issues.
• Comfortable working in a fast‑paced, collaborative enterprise environment.

• Experience supporting Salesforce, including administration or data management.
• Familiarity with enterprise integration tools and automated job scheduling.
• Knowledge of ITIL service management practices.
• Experience with reporting, scripting, or business intelligence tools.
• Familiarity with AWS.
• Working knowledge of SQL.
• Experience with in financial services or another highly regulated industry.