Director of Salesforce & Business

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Director of Salesforce & Business Applications who is passionate about community engagement and helping people access the care and resources they deserve.

The Director of Salesforce & Business Applications is responsible for the strategic leadership, administration, governance, security, and optimization of Vitra Health's Salesforce platform and related business applications. This position serves as the primary business and technical owner of the Salesforce ecosystem, ensuring the platform effectively supports organizational operations, growth initiatives, compliance requirements, and business objectives.

The Director will establish the platform roadmap, oversee day-to-day system administration, manage internal and external resources, and partner with leadership across departments to deliver scalable technology solutions that support Vitra Health's mission and operational goals.

• Serve as the primary owner and administrator of the Salesforce platform.
• Develop and execute the Salesforce strategy and long-term roadmap.
• Ensure platform stability, scalability, performance, and security.
• Oversee system configuration, customization, automation, integrations, and enhancements.
• Evaluate and implement Salesforce products and features that support organizational growth.

• Collaborate with operational and departmental leaders to identify business needs and develop technology solutions.
• Prioritize enhancement requests and manage competing business requirements.
• Translate business objectives into scalable Salesforce solutions.
• Provide recommendations regarding system improvements, process optimization, and automation opportunities.

• Supervise Salesforce Help Desk/Support personnel.
• Manage external consultants, developers, implementation partners, and contractors.
• Establish goals, performance expectations, and accountability measures for assigned staff and vendors.
• Ensure projects are completed on time, within scope, and within budget.

• Establish Salesforce governance standards, policies, and procedures.
• Maintain system documentation, workflows, and change management controls.
• Monitor data quality and implement processes to ensure data integrity.
• Develop dashboards, reports, and metrics to support organizational decision-making.

• Ensure Salesforce operations comply with all applicable federal, state, and organizational regulations.
• Maintain appropriate user access controls, security settings, audit logs, and monitoring processes.
• Partner with Compliance and Information Technology teams to support audits and risk assessments.
• Safeguard Protected Health Information (PHI), Personally Identifiable Information (PII), and confidential business data.

Directly supervises:

• Salesforce Help Desk / Support Specialist

Indirectly manages:

• Third-party Salesforce consultants
• Contract developers
• Technology vendors and implementation partners

Carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, training, performance management, coaching, and corrective action when necessary.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related field required.
• Master's degree preferred.

• Salesforce Certified Administrator required.
• Salesforce Certified Advanced Administrator preferred.
• Salesforce Application Architect or System Architect certification strongly preferred.
• Additi…