Technical Account Manager

Technical Account Manager- US

• Sales
• Boston

We are not here to blend in. We are here to redefine what observability means and how it is delivered.

ground cover has built a radically different approach to cloud-native observability that competitors can’t match. As a part of our Customer Success team you’ll help reshape the narrative of the category so the world understands why ground cover is the clear, modern choice for engineering and operations teams.

ground cover is a fast-growing Series B startup delivering the industry’s most modern observability platform for cloud-native environments. Designed for Kubernetes from day one, deployed and managed in the customer s own cloud (BYOC) and powered by eBPF, our platform delivers full stack observability with dramatically lower cost, operational overhead, and complexity.

As systems evolve toward AI powered services and LLM based applications, observability must evolve with them. ground cover is built for this reality, enabling teams to understand performance, reliability, and behavior across microservices, infrastructure, and AI workloads.

We re not chasing category leaders. We re redefining the category, and this role is central to that story. You ll be the first Technical Account Manager on the ground in the US, working alongside our existing Customer Success team of four in Tel Aviv and reporting to our newly appointed VP of Customer Success. You ll own the full post-sale technical relationship with our customers, from onboarding through expansion and ongoing engagement and have real influence over how this function is shaped as we build it out.

This 3 day a week onsite role in our Boston or San Francisco offices.

The Role:

• Serve as the trusted technical advisor for customers, helping them succeed with ground cover.
• Onboard new customers smoothly to build lasting relationships and drive adoption.
• Champion customers  needs internally so their voices shape product decisions.
• Build self-serve resources (docs, tutorials, and ready-made solutions) that resolve common problems.
• Track multiple customer issues at once through to resolution, escalating complex issues to the right teams for fast turnaround.
• Track the observability market and share insights that sharpen our product and go-to-market strategy.

• 4+ years in a customer-facing technical role — Technical Sales, Customer Success Engineer, Technical Account Manager, Professional Services Engineer, or similar.
• Hands-on experience with observability tooling (Datadog, Grafana, Prometheus, Open Telemetry) and cloud-native infrastructure (Docker, Kubernetes, and AWS, Azure, or GCP).
• A track record of turning complex technical concepts into clear, actionable guidance for customers.
• Excellent written and verbal communication, with strong business and technical acumen.
• Bonus: dedicated experience in an observability-focused role, or a Computer Science/Engineering degree.