Venue Technology Supervisor - Leader Bank Pavilion

The Role Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills;

proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Company Overview:

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills;

proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Provide event day setup and support of multiple point-of-sale systems

Provide excellent desktop support services to internal staff

Work with vendors and service providers to resolve issues and implement changes

Must be able to communicate productively and professionally across all managerial levels

Must have the ability to work during most events being held at the facility (including late nights and weekends)
Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary

Initiates and implements improvements to areas of responsibility

Serves as building wide point of contact on IT related matters

Conduct stadium walk-through to ensure all systems are operational prior to and during all events

Replacement of defective hardware before, during and after events

Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions

Work with external vendors on support of proprietary systems

Tracking RMA’s of all equipment inbound and outbound for repairs

Maintains a thorough knowledge of the organization and adheres to all standards and practices

Perform other duties as assigned by IT Manager and Controller Qualifications Bachelor ’s degree in Computer Information Systems or related field (Experience can be substituted for education)1-3+ years of relevant work experience

Basic PC hardware knowledge

Good understanding on networking including TCP/IP, VLAN’sAdministration experience with Windows 2003, 2008, 2008R2 operating systems

Experience with wireless LAN concepts

Experience with Windows XP/Windows 7 and Microsoft Office Suite

Experience with virtual environments both servers and desktops

Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue

Must be able to adapt to environment changes immediately

Highly effective oral presentation and written communication skills

Must be…