Lead ServiceNow Developer

RESPONSIBILITIES:
Kforce has a client that is seeking a Lead Service Now Developer in Boston, MA (4 days onsite).

Team Overview:
The Technology organization is composed of engineers and product professionals focused on delivering scalable, high-impact solutions that support complex business operations. The team emphasizes collaboration, continuous improvement, and innovation, working across global stakeholders to build systems that are resilient, adaptable, and aligned with evolving enterprise needs.

Summary:

We are seeking a Lead Service Now Developer to own the design, implementation, and ongoing management of enterprise service management platforms, with a focus on Service Now and Jira ecosystems. This role will play a key part in developing integrations, governing CMDB data, and improving workflows across engineering, IT operations, and enterprise systems. This individual will drive automation, optimize service management processes, and ensure seamless interoperability between core platforms.

Key Responsibilities:

* Act as technical owner for Service Now and Jira platforms, including Jira Service Management

* Design and implement integrations across Service Now, Jira, and CMDB using APIs, webhooks, and integration tools

* Ensure data consistency and integrity across systems, particularly for incidents, changes, and asset records

* Collaborate with engineering, IT operations, compliance, and business teams to streamline workflows and improve efficiency

* Establish best practices for automation, workflows, templates, permissions, and escalation processes

* Lead platform upgrades, configuration reviews, performance tuning, and ongoing system optimization

* Manage vendor relationships, including licensing, support, and roadmap alignment

* Maintain platform security, access controls, and audit capabilities in partnership with security teams

REQUIREMENTS:

* 10+ years of experience in enterprise systems or platform engineering

* Strong hands-on experience with Service Now and Jira administration and development

* Proven experience integrating Service Now with Jira and CMDB environments

* Deep understanding of ITIL frameworks, including incident, change, and problem management

* Proficiency in scripting (e.g., JavaScript, Power Shell) and REST API integrations

* Experience supporting Agile/Dev Ops environments and enterprise tooling ecosystems

* Knowledge of CMDB, asset management, and infrastructure mapping concepts is preferred

* Strong communication skills and ability to partner with cross-functional stakeholders

Preferred

Skills:

* Relevant certifications (e.g., Service Now, Atlassian)

* Experience with CMDB data modeling and lifecycle management

* Exposure to cloud environments (AWS, Azure, or Google Cloud Platform) and their integration into enterprise systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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