Manager, ServiceNow - Certified System Administrator; CSA

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KPMG is seeking a Manager, Service Now to join our Consulting organization

Responsibilities:

• Manage Service Now client implementations including leading multiple work streams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Lead client workshops to present leading practices for ITSM, ITOM, or IRM while understanding their complex needs and translating them into functional and technical requirements.
• Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on Service Now operations, upgrades, and development.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Support business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries
• Manage engagements according to KPMGs financial/cost management policies

Qualifications:

• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the Service Now platform with an extensive focus ITSM, ITOM and IRM
• Bachelors degree from an accredited college/university or a minimum five years equivalent work experience
• Completion of at least two full implementations of Service Now and hold current certifications in Service Now System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS – Discovery, CIS
  - Event Management, CIS
  - Service Mapping, CIS
  - Risk and Compliance, CIS
  - Third-party Risk Management, or CIS
  - Vulnerability Response
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements
• Travel as needed
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life…