CX Strategy lead
Job in
Boston, Suffolk County, Massachusetts, 02133, USA
Listed on 2026-07-17
Listing for:
Kelly Services
Seasonal/Temporary, Contract
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media & Production, Technical Writer, Web Developer
Job Description & How to Apply Below
$60 - $64
This is a contract UX/UI Designer role supporting a public-facing digital platform used by a large and diverse user base. The position is hybrid within the Boston Area and embedded within a small, collaborative design group. The focus of the role is on user research, usability testing, and high-fidelity interface design, with heavy use of Figma and modern accessibility standards. This is a short-term contract engagement with consistent weekly hours.
This role is ideal for a designer who enjoys owning meaningful research-driven work and seeing their designs quickly move into production. You'll work closely with product partners, engineers, researchers, and senior stakeholders to improve real-world digital experiences that impact a broad audience. The work emphasizes thoughtful problem-solving, accessibility, and facilitation. Offering a strong opportunity to deepen experience in service design, usability testing, and design systems while maintaining solid work-life balance.
Contract Duration
Approximately 5-6 months with a high probability of extension
Required Skills & Experience
+ 3+ years of experience in UX/UI or digital product design
+ Strong experience planning and running usability testing
+ Advanced proficiency with Figma, including high-fidelity prototyping
+ Working knowledge of WCAG accessibility standards
+ Ability to synthesize research findings into actionable design recommendations
+ Experience collaborating with cross-functional teams
Desired Skills & Experience
+ Background working in complex or highly regulated environments
+ Experience contributing to or maintaining a design system
+ Comfort facilitating design workshops and stakeholder sessions
+ Familiarity with collaboration tools such as Miro
+ Strong systems-thinking and service-design mindset
What You Will Be Doing
+ Conducting and facilitating usability tests for web-based applications and content
+ Translating research insights into accessible, user-centered UI solutions
+ Designing and iterating on wireframes and production-ready interfaces
+ Contributing components and patterns to an existing design system
+ Reviewing UX/UI work produced by partner teams
+ Collaborating with product, engineering, data, and policy stakeholders
Tech Breakdown
+ 60% UX/UI Design & Prototyping (Figma)
+ 25% User Research & Usability Testing
+ 15% Design System Contributions & Documentation
Daily Responsibilities
+ 75% Hands-on design and research work
+ 15% Stakeholder collaboration and facilitation
+ 10% Documentation, reviews, and design system updates
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