CX Strategy lead

CX Strategy Lead - 6-Month Contract To Hire

Boston, MA

Hybrid

Contract

$60/hr - $64/hr

This is a contract UX/UI Designer role supporting a public-facing digital platform used by a large and diverse user base. The position is hybrid within the Boston Area and embedded within a small, collaborative design group. The focus of the role is on user research, usability testing, and high-fidelity interface design, with heavy use of Figma and modern accessibility standards. This is a short-term contract engagement with consistent weekly hours.

This role is ideal for a designer who enjoys owning meaningful research-driven work and seeing their designs quickly move into production. You'll work closely with product partners, engineers, researchers, and senior stakeholders to improve real-world digital experiences that impact a broad audience. The work emphasizes thoughtful problem-solving, accessibility, and facilitation. Offering a strong opportunity to deepen experience in service design, usability testing, and design systems while maintaining solid work-life balance.

Contract Duration

Approximately 5–6 months with a high probability of extension

Required Skills & Experience

• 3+ years of experience in UX/UI or digital product design
• Strong experience planning and running usability testing
• Advanced proficiency with Figma, including high-fidelity prototyping
• Working knowledge of WCAG accessibility standards
• Ability to synthesize research findings into actionable design recommendations
• Experience collaborating with cross-functional teams

Desired Skills & Experience

• Background working in complex or highly regulated environments
• Experience contributing to or maintaining a design system
• Comfort facilitating design workshops and stakeholder sessions
• Familiarity with collaboration tools such as Miro
• Strong systems-thinking and service-design mindset

What You Will Be Doing

• Conducting and facilitating usability tests for web-based applications and content
• Translating research insights into accessible, user-centered UI solutions
• Designing and iterating on wireframes and production-ready interfaces
• Contributing components and patterns to an existing design system
• Reviewing UX/UI work produced by partner teams
• Collaborating with product, engineering, data, and policy stakeholders

Tech Breakdown

• 60% UX/UI Design & Prototyping (Figma)
• 25% User Research & Usability Testing
• 15% Design System Contributions & Documentation

Daily Responsibilities

• 75% Hands-on design and research work
• 15% Stakeholder collaboration and facilitation
• 10% Documentation, reviews, and design system updates

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.

Specialization: UX/UI Design