Lead Technical Consultant in Boston

Technical Specialist (Rockland, MA)

Cognitec develops market‑leading face recognition technologies and applications for enterprise and government customers around the world. Our products are deployed in verification, law enforcement and video surveillance situations globally across on‑premise, cloud and mobile environments.

The Technical Specialist provides technical support to systems integrators, value‑added resellers (VARs) and end‑customers for solution architecture, integration, installation, configuration and ongoing usage of Cognitec products. The role also supports pre‑sales pipeline building, including Proof of Concepts (PoC’s).

• Analyze customer requirements and propose well‑designed technical solutions.
• Test, evaluate and report on existing and new products and product releases.
• Conduct comprehensive technical training for internal and external customers.
• Install and maintain managed service solutions remotely.
• Troubleshoot and remedy applications and system issues remotely or on premises.
• Provide internal support for demonstrations and trade shows.
• Provide product license fulfillment and product activation support.

• Integrity
• Delegation
• Communication
• Self‑awareness
• Gratitude
• Learning agility
• Influence
• Empathy

• Substantial experience with software installation and configuration, computer hardware, networking and OS administration (Windows 10, Windows Server, Linux).
• Experience setting up PoC’s and production solutions in lab and end‑customer environments.
• Direct face‑to‑face customer interaction experience.
• Pre‑sales/sales participation exposure.
• Working knowledge of database management systems (MS SQL Server, PostgreSQL, Oracle) a plus.
• Knowledge of C, C++, .NET or Java a plus.
• Experience with Python programming a plus.
• Familiarity with optical science, video and still camera equipment, and image processing a plus.
• Strong technical writing and presentation platform skills.
• Excellent oral and written communication skills.
• Exercised interpersonal and relationship management skills.
• Self‑motivated with willingness to learn new technologies.
• Demonstrated project management and organizational skills (a plus).

• Bachelor’s Degree in Information Technology or related equivalent experience.

• Travel to customer sites and trade shows throughout the region is required, and occasional travel to head office in Germany.

• Intriguing technical challenges such as face recognition technology.
• An experienced and highly motivated team.
• State‑of‑the‑art innovation.
• Salary commensurate with experience and performance.
• Competitive benefits package including medical, 401(k), paid time off and professional development support.

We are an equal opportunity employer committed to diversity in the workplace.