Senior Director, Enterprise AI & Architecture

• Full‑time

Are you ready to trade your job for a journey? Become a Fly Mate!

Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next‑gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high‑stakes, high‑value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global Fly Mates, representing more than 40 nationalities, and in 12 offices world‑wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.

The Opportunity

Flywire is building a centralized Enterprise AI organization to govern, scale, and accelerate AI adoption across the business. The Sr. Director, Enterprise AI & Architecture will found and lead this function, establishing the enterprise‑wide standards, governance model, shared platform strategy, and talent infrastructure needed to deliver measurable business value. This is a high‑visibility role at the intersection of strategy, technology, and compliance in the highly regulated sectors.

• Define and own the Enterprise AI strategy, roadmap, and operating model in alignment with Build and lead team spanning architecture, AI engineering, platform, governance, and security. Leading the strategy and delivery of foundational AI platform capabilities that support secure, scalable, and reusable AI‑enabled applications.
• Serve as strategic leader for the AI Center of Excellence; represent the Enterprise AI org to the Executive team reporting on milestones, ROI, and risk posture.
• Define architecture patterns for AI‑First applications, copilots, intelligent workflows, automation agents, enterprise knowledge solutions, and reusable AI components. Oversee a risk‑tiered governance and architecture review process; own the technology exception process.
• Guide platform capabilities such as model access, retrieval frameworks, vector databases, enterprise knowledge integration, prompt and response controls, observability, and governance guardrails.
• Partnering to define standards for AI‑assisted software engineering practices across the SDLC, including coding, testing, documentation, requirements analysis, code review, and engineering workflow automation.
• Partner with Applications, Engineering, Infrastructure, Operations, Architecture, Security, and Data teams to pilot, refine, and scale AI‑enabled practices over time.
• Establish and maintain enterprise AI/ML standards, frameworks, playbooks, and reference architectures. Driving adoption of a centralized AI platform including LLM gateway, model registry, agent frameworks, and shared APIs.
• Evaluate emerging AI vendors and technologies; run pilot programs and proofs‑of‑concept.
• Prevent shadow AI proliferation by providing self‑service resources and pre‑approved patterns that make governance easy.

• Partner with engineering, operations, finance, customer service, and other business functions to identify and deliver high‑value AI‑enabled process improvements.
• Lead the development of AI capabilities such as decision support, workflow automation, document intelligence, knowledge assistance, summarization, triage, productivity tools, and service quality improvements.
• Help business teams move from AI ideas to practical use cases with clear outcomes, adoption plans,…