Consultant, Customer Solutions

What Operations Technology contributes to Cardinal Health

Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning.

Operations Technology is responsible for the identification and application of appropriate new technology and associated processes to drive efficiency, productivity and optimal network design. This should include interfacing with transportation and customer-facing strategies to ensure continuous supply chain solutions.

The Customer Solutions team provides sales consultation through direct engagement “inside the four walls” of our customer’s sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer’s supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor.

• Supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution
• Works onsite at customer locations, which could range from a hospital department to a Surgery Center
• Cultivate relationships to ensure successful customer experience and long-term relationship with customers.
• Articulate benefits and adoption strategies to customer’s supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health.
• Customer Presentations and Internal Account Planning
• Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures.
• Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account.
• Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions.
• Conduct reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting

• Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at various hospital locations within the eastern Massachusetts area. The schedule will be onsite Monday through Friday during various hospital working hours.

• Bachelor's degree in related field, or equivalent work experience, preferred
• 3-8 years of experience, preferred
• Ability to work independently with a proactive, solutions-focused mindset and strong problem-solving skills
• Strong supply chain and customer facing experience
• Proficient in data analytics tools, including Excel (Pivot Tables)
• Experience with Tableau, preferred
• Experience working within inventory management systems and other databases, preferred

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $ 90,600-$116,460

Bonus eligible: No

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlex Pay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.