Digital Solutions Analyst, AI and Digital Enablement

About the Opportunity

Job Summary:

Northeastern University is seeking a collaborative and consultative digital solutions analyst to support the identification, activation, adoption, and ongoing use of AI-enabled and enterprise digital tools across the university. This role blends business analysis, digital solutions engineering fundamentals, consulting, and enablement delivery to help staff adopt practical digital workflows that drive operational efficiency.

This role supports university stakeholders, especially operational leaders, in the effective use of AI-enabled and enterprise digital tools by translating business needs into practical solutions, supporting implementation, creating documentation, and contributing to training and adoption activities tied to day-to-day workflows.

The Digital Solutions Analyst works as part of a cross-functional enablement team and collaborates closely with consultants, solutions engineers, and senior enablement staff to identify and deliver consistent, supportable outcomes.

• Lead or co‑lead discovery conversations with leadership, staff and other university community members to understand business needs and identify practical opportunities for AI‑enabled and digital workflow reengineering.
• Document requirements and translate day‑to‑day work challenges into clear enablement actions (e.g., targeted coaching, workflow redesign, templates, and job aids).
• Deliver direct enablement through role‑based demonstrations, office hours, drop‑in support, and working sessions tied to real tasks and workflows.
• Ensure solutions are aligned with security and compliance related to AI tools by reinforcing practical guardrails and appropriate workflows.
• Coordinate with senior enablement staff on engagement planning, sequencing, and follow‑up to reinforce adoption and consistency across units.
• Escalate complex cases to senior analysts or program leadership as appropriate.
• Participate in the analysis and design of AI‑enabled and enterprise digital solutions, emphasizing out‑of‑the‑box capabilities, maintainability, and supportability.
• Create and maintain core solution artifacts, including requirements, process maps, workflow documentation, and solution documentation for implementation and handoff.
• Assist with configuration and implementation tasks within defined scope.
• Execute testing and validation activities, including test planning and execution within scope and user acceptance testing.
• Partner with Digital Solutions Consultants and Solutions Engineers to translate requirements into deliverables and coordinate technical handoffs for complex builds.
• Contribute to reusable solution patterns and assets that accelerate delivery across common workflows.
• Develop enablement materials tied directly to workflow adoption, including job aids, quick‑start guides, templates, examples, walkthroughs, and short reference guides.
• Co‑facilitate enablement sessions and cohorts, including structured training sessions, targeted workshops, and follow‑up reinforcement sessions.
• Support an ongoing enablement cadence (e.g., office hours and targeted follow‑ups) driven by operational needs rather than tool‑only training.
• Incorporate participant feedback into improvements to enablement assets, focusing on clarity, usability, and relevance to day‑to‑day work.
• Maintain content currency by updating materials as tools, platforms, and workflows change.
• Support intake and triage by assessing requests, identifying patterns and recurring issues, and coordinating escalation paths.
• Assist with user support and issue resolution through troubleshooting within defined scope.
• Contribute to knowledge and operational readiness by updating knowledge articles, maintaining support playbooks, and capturing repeatable support steps.
• Support change adoption and release readiness by helping evaluate user impacts of updates and refreshing training and documentation.
• Coordinate with vendors and internal technical teams as needed to support continuity and consistent service experiences.
• Collect and synthesize feedback from enablement engagements to identify common adoption barriers, repeated user questions, and…