Senior Cloud​/Platform Operations Engineer

Senior Cloud / Platform Operations Engineer – Boston, MA

With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.

• Cloud & Platform Operations
  • Own the day-to-day operations of AWS and Kubernetes environments, ensuring high availability, reliability, and performance.
  • Perform hands‑on administration of production Kubernetes clusters and AWS infrastructure.
  • Troubleshoot complex infrastructure, networking, and container platform issues.
  • Execute platform maintenance activities including upgrades, patching, scaling, and lifecycle management.
  • Continuously improve operational processes, automation, and platform stability.
• Kubernetes Operations
  • Operate and maintain production Kubernetes clusters.
  • Perform cluster upgrades, patching, and version management.
  • Troubleshoot Kubernetes control plane, worker nodes, networking, storage, ingress, and workload issues.
  • Optimize cluster performance, resource utilization, and resilience.
  • Support containerized application deployments and resolve runtime issues.
  • Implement Kubernetes operational best practices around security, reliability, and scalability.
• AWS Operations & Governance
  • Support AWS account administration, IAM, networking, and infrastructure management.
  • Implement and maintain AWS governance guardrails, security controls, and access policies.
  • Ensure compliance with organizational standards for cloud infrastructure.
  • Assist with cloud cost optimization and resource management.
  • Partner with security teams to remediate infrastructure risks and vulnerabilities.
• Incident Response & Operational Support
  • Participate in production incident response and on‑call rotations.
  • Troubleshoot and resolve complex production issues across AWS and Kubernetes environments.
  • Perform root cause analysis and implement corrective actions.
  • Support a ticket‑driven operational model with a strong focus on responsiveness and customer service.
  • Document operational procedures and contribute to knowledge sharing across the team.
• Monitoring & Reliability
  • Maintain monitoring, logging, and alerting for cloud infrastructure and Kubernetes platforms.
  • Proactively identify reliability risks before they impact users.
  • Improve observability and operational visibility across the platform.
  • Drive continuous improvements to platform uptime and operational efficiency.
• Cross‑Functional Collaboration
  • Partner with engineering teams to troubleshoot application deployment issues.
  • Support internal users by resolving infrastructure requests and platform‑related issues.
  • Collaborate with security, networking, and development teams to deliver reliable cloud services.
  • Contribute technical expertise during infrastructure planning and operational improvements.

• 5+ years of experience supporting cloud infrastructure in production environments.
• Strong hands‑on experience administering production Kubernetes environments, including cluster installation and lifecycle management, upgrades and patching, networking (CNI), ingress controllers, persistent storage, RBAC and security, and troubleshooting workloads and cluster health.
• Strong hands‑on experience with AWS services including IAM, VPC, EC2, EKS, Route 53, Cloud Watch, load balancers, and EFS.
• Experience implementing AWS governance, IAM policies, and security best practices.
• Strong Linux systems administration skills.
• Experience with Infrastructure as Code (Terraform and Ansible preferred).
• Experience with CI/CD pipelines and deployment automation.
• Experience with monitoring and observability tools such as Datadog or similar.
• Experience supporting production incidents and participating in on‑call rotations.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication skills with the ability to work directly with technical and non‑technical…