IT Service Desk Manager — Hybrid, Multi‑Site & Networking
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-19
Listing for:
Medium
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
Great Gray Group is hiring a Manager of IT Service Desk to lead its insourced helpdesk for remote employees and four offices in Boston, MA;
Wilmington, DE;
Las Vegas, NV; and Aliso Viejo, CA.
The role combines hands-on service delivery with leadership, overseeing Microsoft 365, Jira Service Management, Cisco Meraki, Fortinet, and Forti Client VPN, while coordinating with an external networking vendor as needed. Hybrid work supports four days onsite and one remote day.
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