Senior Infrastructure Engineer

Responsibilities

• Respond to incoming requests made via web, email, or phone within agreed-upon levels
• Identify and organize tickets and internal initiatives according to priority
• Update and maintain internal process documentation
• Configure, maintain and troubleshoot corporate environments and applications
• Provide technical support and training for colleagues
• Collaborate with engineering, leadership, and cross-functional team members
• Participate in on-call rotation and ensure uptime of services

• Proven ability to work effectively independently and with a team
• Excellent customer service skills
• Strong English communication both verbally and in writing
• Detail-oriented and strong troubleshooting skills
• Ability to organize and prioritize tasks
• Experience working in fast-paced environments
• Knowledge of security principles and best practices
• Experience managing cloud environments (Microsoft Azure preferred)
• Experience managing Atlassian Jira/Confluence
• Experience with Enterprise Identity and Access Management (Entra  / Azure AD, Active Directory)
• Experience with Windows 10/11 / Windows Server / Mac OSX / Linux
• Advanced knowledge of computer setup, support, and networking principles
• Prior experience with infrastructure and application monitoring tools
• Knowledge of Microsoft 365 Suite (Exchange Online, Outlook, Office applications)