Director, IT Business Operations

About the Opportunity

The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CIO.

This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director ensures the IT organization "does the right things" through strategy and governance, and "does things right" through organizational and operational model development and performance management. The position requires occasional availability outside of traditional working hours to address urgent business needs such as security incidents, software deployments, and system breaks.

Flexibility and a strong sense of urgency are essential for success.

• Bachelor’s or master’s degree in business administration, Information Technology, or a related field.
• 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role.
• Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM).
• Proven experience in IT vendor management, procurement, and contract negotiations.
• Excellent analytical, strategic planning, and decision‑making skills.
• Strong project and program management experience.
• Strong collaboration, communication, leadership, and stakeholder management abilities.

Solicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.

Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics.

Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.

Identifies and acts upon opportunities for continuous improvement as well as transformational change where warranted.

Encourages prudent risk taking, exploration of alternative approaches and organizational learning.

Demonstrates personal commitment to change through actions and words.

Mobilizes others to support change through times of stress and uncertainty.

Focuses on desired results and business outcomes.

Sets and achieves challenging goals. Clearly defines mutual expectations of self and others in a team setting.

Takes appropriate actions to ensure obligations are met. Defines performance standards in terms of doing what is appropriate and doing it well. Revises standards in response to changing business needs.

Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficulties.

Examines issues and creates plans with a long‑term perspective. Generates ideas and critically evaluates future scenarios.

Applies external and internal factors to strategy development. Considers long‑term strategic impact when making decisions or setting direction.

Ensures that short‑term goals support long‑term strategy, and that functional strategy is in alignment with overall business strategy.

• Strategic Planning & IT Governance – Develop and implement IT business operations strategies that support enterprise goals. Establish IT governance frameworks, policies, and best practices for financial and operational management. Align IT business operations with digital transformation initiatives and innovation strategies. Lead process improvement initiatives to enhance IT service delivery and operational efficiency.
• Performance Metrics & Reporting – Define and track key performance indicators (KPIs) for IT operational and financial performance. Develop dashboards and reports to provide IT leaders with insights on efficiency, spending, and risk. Drive data‑driven decision‑making by implementing advanced IT analytics and reporting mechanisms.
• Stakeholder Engagement & Leadership – Act as a strategic advisor to the CIO on IT business operations, governance, and financial matters. Collaborate with business leaders to ensure IT operations align…