Lead Business Relationship Manager

Lead Business Relationship Manager

The Lead Business Relationship Manager (BRM) oversees the BRM practice within IT Services. The Lead BRM will serve as a pivotal partner and advisor to various business units, focusing on aligning IT solutions with the university's strategic objectives to deliver maximum value. This role is essential in bridging the gap between business partners and technology solution providers, ensuring that IT initiatives are closely aligned with business strategies.

The role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success.

A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.

The role is hybrid and in the office a minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.

Occasional availability outside of traditional working hours is required to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day.

Flexibility and a strong sense of urgency are essential for success in this position.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future.

Minimum qualifications include a Bachelor's degree in computer science, management information systems, project management, or a related field and eight years of managing a business relationship, solutions consulting, project management, or equivalent practice preferred—other relevant experience considered. Six to eight years of project and relationship management-related experience focusing on strategic business engagement.

Additional skills and experience:

• Analytical and Creative Thinking
• Stakeholder Management and Conflict Resolution
• Effective Communication
• Broad Business and IT Perspective
• Leadership and Mentorship
• Technical Knowledge and Orchestration
• Product Management Understanding
• Adaptability and Flexibility
• Negotiation and Influence
• Emotional Intelligence
• Strategic Visioning
• Project Management Expertise
• Cultural Awareness
• Innovation and Creativity
• Crisis Management
• Networking and Relationship Building

Key responsibilities and accountabilities include:

• Strategic Relationship Building
• Team Leadership and Mentorship
• Advisory Role in Technology Strategy
• Promotion of Business Value
• Collaboration with Product/Service Managers

Position Type:
Information Technology