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Senior Enterprise Incident Lead
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-22
Listing for:
Citizens
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Project Manager, Business Continuity
Job Description & How to Apply Below
Citizens is seeking a Senior Service Management Specialist – Incident Manager to lead enterprise incident management and restore critical services swiftly in a regulatory environment. You will coordinate across Technology Operations, Risk, Legal, Communications, and executives to ensure timely communication and governance.
In this role you will drive end-to-end incident responses for P1/P2 events, manage escalation, contribute to post-incident reviews, and use metrics to raise resilience and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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