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Automation/Flow Designer Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-22
Listing for:
Capgemini
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Specialist, Systems Engineer
Job Description & How to Apply Below
Automation Flow Designer Specialist
As an Automation / Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the Service Now platform. This role is central to building operational processes into efficient, reusable automated workflows. You will focus on using Flow Designer and Integration Hub to build automations for incident enrichment, alert routing, request fulfilment, and automated remediation, directly contributing to our 'ZERO touch operations' goal.
Key Responsibilities- Automation development, build reusable workflows
- Core automation build, reusable components
- Lifecycle support and documentation
If you're excited about this role but don’t meet every requirement, we still encourage you to apply; your unique experience could be just what we need.
Required Experience- Experience with a strong, hands‑on focus on Service Now automation.
- Expertise in Service Now Flow Designer, Integration Hub, subflows, custom actions, and classic workflow automation.
- Proven ability to design and implement operational runbooks, enrichment actions, and onboarding accelerators.
- Experience with Service Now scripting (Business Rules, Script Includes, server‑side scripts).
- Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).
- Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.
- Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.
- Service Now Micro‑Certification – Flow Designer.
- Service Now Micro‑Certification – Integration Hub.
- Service Now Certified Application Developer (CAD).
- Certified Implementation Specialist – IT Service Management (CIS‑ITSM).
- ITIL 4 Foundation.
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity and inclusion such as Out Front, Cap Ability or Women@Capgemini
2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
- Please opt in during the application process.
Capgemini. Make it real.
Key Information- All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
- You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.
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