Principal Cloud Supportability Engineer - AEC

Principal Cloud Supportability Engineer - AEC

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier‑2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self‑help and self‑heal automations.

• Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
• Act as the customer liaison with engineering team
• Research, verify, and document product defects
• Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
• Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
• Excellent verbal and written communication skills
• Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
• Build and maintain a collection of service automation runbooks that can be run from the cloud
• Build alert and telemetry systems to accelerate issue detection and mitigation
• Create documentation as appropriate for the automations developed
• Ensure high quality deliverables
• Ability to work independently and/or guide other team members to meet deadlines
• Self‑motivated and proactive, possessing strong desire to learn

• 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree
• Minimum 8 years of experience in the architecture & engineering domain
• Strong skills in Windows OS, networking, Cloud APIs, virtualization
• Experience with Azure, AWS, or similar cloud provider is helpful
• Strong Experience writing script‑based automations using Python, or similar scripting languages
• Experience in Agile Software Development practices and tools (such as Jira, Kanban, etc.)

• Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
• Exhibit leadership skills and go beyond on the roles and responsibilities
• Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
• Working experience with any of those products:
  AutoCAD, Revit, Forma, BIM
  360.

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Salary is one part of Autodesk’s competitive compensation package. For U.S.

-based roles, we expect a starting base salary between $139,000 and $249,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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