Senior IT Operations Specialist

Black Kite is the global leader in third-party cyber risk intelligence, trusted by more than 3,000 organizations worldwide. We give security and business leaders a continuous, outside-in view of their entire vendor ecosystem — translating complex cyber, financial, and compliance signals into clear, actionable risk intelligence.

We go beyond open standards-based cyber ratings. Black Kite helps organizations make smarter risk decisions, strengthen business resilience, and scale their third-party cyber risk management programs in an increasingly complex digital environment. Our work has earned consistent recognition from customers and industry analysts alike.

You will own IT service delivery at Black Kite end to end. You are the person people count on for fast, reliable support and clean, well-run provisioning.

You inherit working systems, documented handoffs, and a governance model that is already designed, so you can move fast without reinventing the operating model. What you bring is the judgment and independence to run it well day to day: triaging and resolving support issues, managing the device lifecycle, keeping the SaaS portfolio clean, and steadily automating away manual work. You also own the technical experience of the office itself — conference room AV, network and connectivity setup, and equipping the space for all-hands meetings, offsites, and company events, so every session runs without a hitch.

This is an individual contributor role built for someone who works autonomously, takes ownership of a defined set of operational responsibilities without needing direction, and is equally comfortable in a support ticket, a vendor renewal conversation, and setting up the room before an all-hands.

Front-line IT support. You are the face of IT at Black Kite. Triage, resolution, and the day-to-day experience of getting help. You'll set the bar for what responsive, well-run support feels like here.

Computer purchasing, preparation, and deprovisioning. A documented lifecycle, start to finish, that you run and continuously improve.

Collaboration and work management platforms. Slack, Zoom, Asana, and Neat room systems. Provisioning, workspace administration, app approvals, and usage reporting.

Productivity suite. Office 365 tenant administration, licensing, and application support.

AI platform administration. Seat provisioning, spend administration, and workspace management for Claude Enterprise and ChatGPT Enterprise, working alongside the security team's governance program.

Endpoint and desktop. The Jump Cloud-managed fleet — hardware ordering and preparation, enrollment and imaging, software deployment, break/fix, and lifecycle. You hold the operational admin keys here, working in a clean, well-defined partnership with security on policy and audit.

Onboarding and identity operations. New user onboarding end to end, from ordering the computer to day-one readiness, plus clean terminations and directory hygiene. You'll build directory-driven lifecycle automation wherever platforms support it, and where it doesn't exist yet, you'll work through clear, recorded provisioning requests.

Helpdesk and the Suptask platform. You own the platform and the internal helpdesk queue outright, with security running its own forms and escalation workflows as a first-class tenant inside the system you administer.

SaaS license administration. Assignment, reclamation of unassigned seats, renewal prep, and cost visibility across the managed portfolio.

Office and event technical setup. Conference room AV, network and connectivity, and equipment readiness for all-hands meetings, offsites, and company events. You make sure the room works before anyone notices it needed to.

You'll work closely with security in a partnership built for clarity: they set policy baselines, review new platforms before launch, and hold audit rights; you run operations. Under the company's Ownership by Design standard, every platform carries three named roles from day one — a business owner, an administrator, and an access grantor. You'll be the default administrator for IT-owned platforms, and,…