Systems Analyst

Job Title

The Expertise You Have

• Senior-level experience as a Systems Analyst or Business Analyst supporting enterprise technology platforms in regulated environments.
• Proven ownership of requirements definition, solution analysis, and delivery coordination across complex initiatives.
• Experience working closely with Benefits, HR, Risk, Compliance, Corporate Services, or vendor management organizations.
• Strong understanding of system development life cycles, from planning and analysis through implementation and release.
• Experience coordinating delivery activities such as dependency management, milestone planning, and release readiness.
• Working knowledge of data privacy, records retention, security, and compliance requirements applicable to Benefits systems, eligibility data, and vendor integrations.
• Experience supporting vendor-hosted or SaaS solutions and system integrations.
• Experience supporting new vendor implementations, including certificates, eligibility files, process documentation, data validation, and implementation readiness.

The Skills You Bring

• Ability to lead planning and coordination activities, including scope definition, sequencing of work, dependency identification, and risk management.
• Strong execution and delivery management skills, tracking progress, managing issues, and supporting on-time delivery of commitments.
• Ability to translate business and operational needs into detailed requirements, user stories, acceptance criteria, and implementation documentation.
• Advanced analytical skills to assess current-state processes, identify gaps, and recommend solution improvements.
• Ability to work with modern technology concepts such as APIs, integrations, cloud-based platforms, and data flows.
• Strong communication and facilitation skills to align stakeholders, engineers, vendors, and delivery partners.
• Ability to define, document, and support eligibility file requirements, certificate processes, data exchanges, and vendor implementation procedures.
• Ability to balance multiple initiatives and adapt to shifting priorities while maintaining transparency and predictability.

The Value You Deliver

• Enable Fidelity Associate Benefits to optimally plan and execute technology initiatives through clear requirements, strong documentation, and coordinated vendor implementation support.
• Improve delivery predictability and outcomes by proactively managing dependencies, risks, and execution details.
• Reduce operational and regulatory risk by ensuring Benefits solutions, eligibility files, certificates, and vendor processes are well-defined, well-documented, validated, and compliant.
• Strengthen collaboration between Benefits stakeholders, engineering teams, and vendors by providing clarity, structure, and continuity across implementation initiatives.