Fleet Systems Coordinator

About the Operational Services Division (OSD)

The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development.

We work at the nexus between government and business and are privileged to make connections that support both sectors.

Join our Dynamic Team

OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE-PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work-life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts.

You'll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation.

The Operational Services Division (OSD) is seeking a highly motivated and detail-oriented Fleet Systems Coordinator to support the management and operation of fleet technology platforms serving the Executive Branch fleet. Reporting to the Fleet Information Systems Manager, this position plays a key role in maintaining fleet-related information systems, supporting data integrity, coordinating vendor activities, and assisting agencies with system usage and operational processes.

The Fleet Systems Coordinator will work with telematics and the fleet management information systems (FMIS), to ensure accurate data, reliable operations, and effective support for agency stakeholders.

Key Responsibilities:

* Fleet Systems Administration & Operations

* Support the daily administration, operation, and maintenance of fleet technology platforms, including telematics and Fleet Management Information Systems (FMIS).

* Coordinate system deployments, upgrades, installations, and operational enhancements.

* Monitor system performance and identify data discrepancies, process inefficiencies, and operational issues requiring escalation.

* Maintain accurate fleet records, system inputs, and operational tracking tools.

* Data Management & Reporting

* Collect, validate, organize, and maintain fleet-related data across multiple systems.

* Develop and maintain reports, dashboards, performance metrics, and operational summaries.

* Analyze vehicle utilization, maintenance trends, fuel usage, compliance metrics, and other key fleet performance indicators.

* Ensure compliance with data governance standards and established operational procedures.

* User Support & Training

* Provide support to agency personnel regarding system functionality, data interpretation, and reporting tools.

* Develop training materials, user guides, presentations, and communications related to fleet systems.

* Support training sessions and knowledge-sharing initiatives for agency users.

* Vendor & Stakeholder Coordination

* Coordinate with vendors and agency stakeholders regarding installations, service requests, system issues, and operational activities.

* Track and manage system issues, ensuring timely follow-up and resolution.

* Monitor vendor performance and support continuous improvement initiatives.

* Financial & Administrative Support

* Review invoices, track expenditures, and assist with reconciliation activities related to fleet systems and services.

* Maintain organized documentation of system processes, operational procedures, and vendor interactions.

* Support special projects and perform additional duties as assigned.

* User Access & Security

* Administer user access across fleet systems, including account provisioning,…