Senior IT Systems Engineer

This role is located in Somerville, MA – we are a hybrid work environment and are in the office 3+ days per week.

Tulip, the leader in AI‑native frontline operations, is helping companies around the world equip their workforce with composable, connected apps that lead to higher quality work, improved efficiency, and end‑to‑end traceability across operations. Tulip’s cloud‑native, no‑code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human‑centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel.

You’re hands‑on and service‑oriented – as comfortable resolving a support ticket as you are leading a strategic project. No task is beneath you, and you bring the same energy to a network outage at 10 pm as you do to a multi‑month infrastructure initiative. You identify root causes quickly, communicate clearly with both technical and non‑technical stakeholders, and own projects from scoping through delivery without needing hand‑holding.

You’re comfortable with AI and automation tools and know how to balance day‑to‑day support with longer‑term strategic work.

• 4‑6+ years in IT engineering, system administration, and network management.
• Proficiency in macOS, Windows, and Linux.
• Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
• Experience with enterprise device management and endpoint security.
• Strong networking fundamentals: enterprise Wi‑Fi, VPN, network hardware, and security protocols.
• Experience with scripting, automation, and AI tools.
• IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus.

• High‑growth startup experience.
• Infrastructure‑as‑code experience.
• Cloud platform familiarity (AWS, Azure, or similar).
• Relevant certifications (networking, security, or cloud).
• Experience shaping an IT strategy and translating vision into a roadmap.
• Being the go‑to IT person for new design initiatives – not just for breaking things.
• Experience leading and managing IT projects end to end.

• Identity & Access Management
  • Administer and improve identity and access management systems:
    Okta authentication policies, device trust, and user lifecycle automation.
  • Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.
• Network Engineering & Security
  • Manage office Meraki and Palo Alto network infrastructure – secure wireless, VPN, and hardware – across global offices.
  • Implement and maintain security controls to protect the network and connected systems.
• Endpoint & Device Management
  • Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.
• Monitoring, Alerting & Reliability
  • Build and maintain monitoring and alerting coverage for critical IT systems – identity, devices, network, and core SaaS.
  • Centralize alerting and document runbooks so any team member can triage independently.
• Infrastructure, Automation & Resilience
  • Manage automation and infrastructure‑as‑code; use AI tooling to reduce toil and accelerate delivery.
  • Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.
• IT Support
  • Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements.
• Documentation & Knowledge Management
  • Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.
• Project Management
  • Lead and maintain the IT roadmap – from project execution and stakeholder communication to balancing operational support with strategic priorities.

• IT
• Operations
• People Ops
• Tech Ops
• Security

We’re building a strong, diverse team that values hard work, families, and personal well‑being.

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short‑term…