Director, Business Operations

The Director of Business Application Operations is responsible for the stability, performance, and ongoing enhancement of DFCI’s enterprise applications, with a strategic emphasis on Workday and UKG. This role ensures the secure and reliable operation of critical systems supporting HR, Finance, Supply Chain, Operations, and Workforce Management for more than 14,000 users. The Director drives operational excellence by streamlining processes, supporting platform innovation, and ensuring compliance with regulatory and institutional requirements.

As a strategic partner to both IT and business stakeholders, this leader helps extend best practices in support, optimization, and business relationship management across the broader application portfolio.

• Lead day-to-day operations and support for Workday, UKG, and other enterprise platforms, ensuring system performance, availability, and scalability.
• Drive continuous improvement through process optimization, service standardization, and proactive monitoring.

• Manage enterprise release and change life cycles, minimizing disruption while maximizing platform adoption and value.
• Implement robust change control and readiness processes, ensuring all system modifications are vetted, tested, and communicated across stakeholders.

• Build and lead a high-performing team, fostering a culture of accountability, innovation, and customer-focused service.
• Define and communicate clear expectations, provide regular constructive feedback, and evaluate performance against objectives.
• Oversee compliance with organizational policies and procedures, and create a healthy work environment.

• Serve as a strategic advisor to business leaders, aligning technology roadmaps with organizational priorities and transformation goals.

• Oversee governance, compliance, and risk practices to ensure data integrity, security, and alignment with regulatory standards.
• Collaborate with technical teams and vendors to maintain reliable system integrations.

• Deep experience supporting enterprise platforms like Workday and UKG, focusing on performance, reliability, and continuous improvement.
• Proven ability to lead support operations, including incident management, user support, and service model development.
• Skilled in change control, release management, and KPI tracking to ensure smooth deployments and measurable service effectiveness.
• Strong collaboration and communication skills for partnering with technical teams and business stakeholders.
• Experienced in leading high-performing support teams and using data-driven insights to drive process improvements and automation.

• Bachelor’s degree required in a relevant field.
• 10 years of experience in ERP management or operations, preferably in healthcare or other highly regulated, complex environments.
• Hands‑on experience with Workday, UKG, or comparable enterprise platforms such as Oracle, SAP, or People Soft.
• Proven experience in service management for complex business applications, such as ERP, CRM, HRIS, or financial systems.

This role has direct leadership responsibility for a team of system analysts for the Workday and UKG platforms. The Director will oversee hiring, coaching, performance management, resource allocation, and professional development while fostering a high‑performing, collaborative, and customer‑focused team culture.

Dana‑Farber Cancer Institute is an equal‑opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). The expected salary range for this position is $ – $.