Manager, Web & Operations

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! We look at our global digital footprint not as a collection of static web pages, but as a dynamic growth engine that requires continuous iteration, precision tuning, and visionary leadership. As our Manager of Web Experience , you will approach the website with the exact mindset of a software product owner: balancing a high-impact roadmap, navigating competing stakeholder priorities with sharp judgment, and maintaining an uncompromising standard for execution quality.

Your ultimate end goal is to craft a seamless digital journey that transforms casual visitors into highly qualified pipeline and closed won deals. This isn’t a passive webmaster or routine ticketing role. We are looking for a highly analytical builder who can establish a clear digital vision, diagnose hidden performance bottlenecks, and rapidly prototype web upgrades using a modern stack of front-end tech, experimentation platforms, and behavioral analytics.

While you will inherit a mature enterprise ecosystem running on Adobe Experience Manager (AEM) with Edge Delivery Services, you will have the unique opportunity to build a team of high-performing individuals responsible for everything from foundational technical governance and global discoverability to cutting-edge user experience and conversion optimization.

• Team Leadership and Growth
• Build the Squad:
  Direct the hiring, onboarding, and professional development of a specialized team covering front-end development and web operations to scale in-house production capabilities.
• Agency Management:
  Act as the strategic product owner for external development resources and specialized SEO consultants, keeping projects on time, on budget, and up to enterprise-level quality standards.
• Web Performance, Optimization, and Analytics:
  Architect the Testing Culture:
  Design and execute complex A/B testing and personalization strategies using Adobe Target to serve tailored site versions and scientifically improve conversion rates across the buyer journey.
• Uncover Actionable Insights:
  Monitor website traffic and user behavior through Adobe Customer Journey Analytics, conducting weekly reporting and ad-hoc analysis to identify trends, performance dips, or attribution anomalies.
• Website Content Management and Operations:
  Drive Next-Gen Content Lifecycle:
  Manage the end-to-end content lifecycle by authoring and updating our Adobe Experience Manager CMS with Edge Delivery Services, serving as the primary architect of the content hierarchy.
• Launch High-Impact Campaigns:
  Partner with demand generation and product marketing to execute new microsite requests and landing pages to support quarterly promotions.
• Agile Backlog Grooming:
  Manage intake and execution of requests from Product, Customer, and Field Marketing teams via Asana and Jira, acting as the primary gatekeeper to ensure timely delivery without compromising site health.
• SEO/GEO Strategy and Technical Governance:
  Search and Generative Optimization:
  Collaborate with external partners to align on keyword strategies and aggressively resolve technical issues to optimize for traditional and AI search engines.
• Scale Global Reach:
  Manage global website translations via proxy platforms like Smartling GDN, ensuring strict adherence to translation glossaries and compliance across localized regions.
• Privacy by Design:
  Maintain website infrastructure by overseeing accurate cookie consent classification through Osano or One Trust to ensure GDPR and CCPA compliance.

• B2B SaaS Track Record: 8+ years of experience in web operations, conversion rate optimization, or digital marketing operations in a high-growth B2B SaaS environment with 2+ years of people management.
• AEM Mastery:
  Deep expertise in Adobe Experience Manager, with a proven history of authoring and managing pages in enterprise or headless environments.
• Experimentation Native:
  Strong proficiency in A/B testing and personalization tools, with a proven track record of designing and executing experiments to drive…