Lead Engineer, Jira Administrator

Req

Region:
Americas

Country: USA

State/Province:
New Hampshire

City:
Remote Employee US

The Jira Administrator will be responsible for administering and evolving Celestica’s Atlassian ecosystem, with primary focus on Jira Cloud and Confluence. This role requires hands‑on expertise across Jira Cloud environments, with strengths in configuration, workflow automation, user and permission management, and operational support for large user populations. The role will support business and engineering teams by configuring scalable Jira solutions, maintaining platform health, implementing integrations and SSO, troubleshooting user and system issues, and delivering training and documentation.

The ideal candidate brings strong experience in cloud migrations, add‑on administration, Agile delivery support, and platform governance.

You will be required to work Hybrid in the Celestica office of your choice. Locations include Richardson or Austin, Texas OR San Jose, CA.

Administer and maintain Jira Cloud environments, including health checks, configuration governance, and day‑to‑day operational support.

Design and implement Jira workflows, screens, custom fields, issue types, field configurations, notification schemes, permission schemes, and other project configurations based on business requirements.

Manage users, groups, roles, permissions, and privileges across Jira and Confluence, including directory synchronization and access governance.

Lead Jira Cloud migration and optimization initiatives, including migration planning, dependency analysis, plugin compatibility assessment, and cutover runbook preparation.

Implement integrations with enterprise tools and plug‑ins, including SSO with OKTA, repository integrations, automated ticket creation, and custom automation rules and scripts to streamline platform operations.

Install, test, evaluate, and maintain Jira and Confluence plug‑ins and licenses, while ensuring compatibility, stability, and performance across environments.

Build and support JQL filters, dashboards, gadgets, scrum boards, and portfolio plans that improve visibility into delivery, defects, and operational performance across teams.

Troubleshoot Jira and Confluence issues, resolve user queries within service levels, create documentation, and deliver training for technical and non‑technical users.

Partner with business analysts, developers, QA teams, infrastructure teams, and project stakeholders to implement Jira solutions that support Agile delivery and organizational governance.

• 5+ years of experience in Jira Administration and Confluence support, with strong Jira Cloud expertise.
• Strong hands‑on experience with Jira Cloud environments.
• Strong experience configuring workflows, post functions, conditions, validations, screens, schemes, custom fields, issue types, and permissions.
• Experience managing large Jira user populations and multiple Jira instances in enterprise environments.
• Strong working knowledge of JQL, dashboards, gadgets, filters, scrum boards, epics, stories, sprints, and Agile project implementation.
• Experience with Jira plug‑ins and Atlassian ecosystem add‑ons such as Elements Connect, Script Runner, Automation for Jira, Zephyr, and Advanced Roadmaps.
• Experience with user provisioning, group management, role‑based access control, and directory synchronization.
• Ability to troubleshoot platform, user, and configuration issues and to support operational incidents within SLA expectations.
• Strong communication, documentation, training, analytical, and problem‑solving skills.

• Experience with Jira Cloud SSO integration using OKTA or similar identity providers.
• Experience writing Groovy scripts or other automation scripts for Jira administration use cases.
• Experience integrating Jira with Git repositories, Confluence, and other enterprise applications using plug‑ins or platform…