AV Technician II

About Ropes & Gray

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on 's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms. The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C. The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

The AV Technician II position within the IT Department is responsible for supporting the firm's video conference meetings and events. This role requires the ability to set up and maintain conferencing technology, including video codecs, cameras, microphones, and NEAT/Logi/Poly/Cisco room equipment. The ideal candidate will demonstrate exceptional customer service skills, will proactively identify issues, and provide comprehensive solutions. Key responsibilities include setting up and dismantling meeting spaces, testing and supporting all AV requirements within conference rooms, delivering outstanding client-facing customer support, maintaining all AV equipment in excellent condition, and instructing end users on the operation of AV equipment.

This position requires a commitment to both excellence technical proficiency and service.

• Participate in the setup and breakdown of the firm's video conference environment.
• Engage in preflight production meetings, advising clients for the best possible meeting experience.
• Schedule video conference systems to ensure on time calls and support for firm meetings.
• Evaluate emerging technologies to maintain high quality standards.
• Adhere to all performance standards, processes, policies, and procedures.
• Provide technical support for video conference systems, including installation and break/fix work.
• Support and troubleshoot the firm's Zoom platform, large format events, and hybrid meetings.
• Administer and maintain Zoom rooms and MS Teams rooms.
• Create and maintain documentation and best practices for the AV team to reference.
• Coordinate with other IT group members as needed to provide proper meeting support.
• Perform other work-related duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor's Degree or equivalent experience preferred.
• Hands-on experience supporting and troubleshooting Cisco video rooms, Zoom Rooms, and remote AV support.
• Experience maintaining and collaborating in a large environment (100+) of video conferencing rooms. Applicant should have the ability to understand the nuances between different room builds.
• Proven experience supporting for Cisco equipment, Zoom Rooms, MS Teams, and Webex.
• Preferred certifications: AVIXA CTS
• Strong verbal and interpersonal skills
• Strong analytical and problem-solving skills
• Strong customer service and team skills

ESSENTIAL CAPABILITIES:

• Must demonstrate the ability to maintain strict confidentiality.
• Must be a self-starter who understands the details within a much larger content
• Ability to work in a teamwork/collaborative style and environment.
• Must be creative and flexible, responding quickly and positively to shifting demands and opportunities.
• The ability to work under tight deadlines and handle multiple, detailed tasks.
• Must be a team-oriented person who can share information, goals, opportunities, successes, and challenges as a group.
• Ability to organize, plan and carry out multiple related activities.
• Must pay attention to details providing timely follow ups and project follow-through.
• Ability to work effectively in a multi-office environment across time zones.
• Some travel to other offices will be necessary (about 2-5 times per year, as needed).
• Regular…