Sales Engineer

Open Eye, an innovator in the design and development of cloud-centric software solutions for commercial video management is looking for a Sales Engineer to join our growing team, covering the North East Region. This position is a key member of the Open Eye sales organization and is one of the customer’s primary technical contacts for product details and specifics, system design, training, project deployment and installation evaluations.

A sales engineer specializes in understanding the technologically aspect of products, and uses their technical skills to explain specifications, technical requirements, functionality, and benefits of Open Eye's products and services to customers in easily understandable terms. Unspecified duties of a sales engineer often overlap into both sales and technical support (for example, a sales engineer may be asked to provide a product quote to a customer, go to the field to troubleshoot a project, or assist in troubleshooting after hours).

• Prepare and deliver general sales and project specific presentations.
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
• Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
• Provide “voice of customer” to product management, engineering, and development.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
• Work with marketing to create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configuration.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on site.
• Provide post visit summary with action items to management; and enter appropriate information in CRM.
• Communicate troubleshooting discoveries to support department.
• Performs all other duties/responsibilities as necessary or assigned.

• Bachelor’s degree or equivalent industry experience
• Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
• 3 years “Business to Business” support experience
• Ability to travel 40-50% including overnight and including some weekends and occasionally on short notice
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking

• CRM software experience
• Network+ certifications (or similar)
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge

Open Eye delivers intelligent cloud video solutions that help people live, work, and learn more securely and efficiently. Powered by our Open Eye Web Services (OWS) platform, we combine cloud-managed video with AI-driven analytics to transform insight into action - enhancing safety, streamlining operations, and enabling smarter environments for businesses and organizations worldwide. Our solutions reach customers across the globe through a trusted network of certified service providers.

Open Eyeisa subsidiary of  Weoffer a casual, fun, and creative culture where innovation thrives.

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• The base pay range for this opportunity is $80,000 - $110,000…