EdTech Escalation Engineer: AI-Driven Diagnostics
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-27
Listing for:
Crossover
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Alpha, a leader in education technology, seeks an Escalation Engineer to own complex student and guide issues across Alpha’s learning platform. You will replicate problems, diagnose root causes, and resolve with minimal interactions, documenting steps for future efficiency.
You will work in a fast-paced environment, leveraging AI tools and logs, communicating clearly with non-technical users, and escalating when defects are confirmed.
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