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Boston Service Desk Analyst - IT Support Call

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: The Boston Beer Company
Full Time position
Listed on 2026-07-27
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Position: Boston Service Desk Analyst I - IT Support & On‑Call

The Boston Beer Company in Boston, MA is hiring a Full-Time Service Desk Analyst I to participate in daily service desk operations, providing customer and technical support and helping Incidents escalate with IT teams. You will respond to requests, troubleshoot issues, update knowledge articles, and contribute to continuous improvement while maintaining asset inventory and adhering to security standards.

The role includes after-hours on-call duties and a strong emphasis on consumer-inspired

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