ServiceNow Platform Developer

The Office of the Comptroller is seeking a Service Now Platform Developer to assess, redesign, configure, and improve CTR's Service Now environment. This position will serve as a hands‑on technical lead responsible for assessing current-state, rebuilding, and maturing the agency's Service Now platform.

The specific duties of this position include but are not limited to the following: assessing CTR's current Service Now configuration, redesigning and improving Service Now intake, incident, request, change, knowledge, service catalog, and fulfillment processes, performing hands‑on Service Now configuration and development, building and maintaining Service Now reports and dashboards, and reviewing and improving assignment groups, roles, permissions, access controls, and platform security practices.

The successful candidate will work closely with Comptroller Technology Group leadership, the Solution Desk Team, the Operations Team, technical teams, business stakeholders, and external partners to improve how CTR uses Service Now to manage work, communicate status, track service delivery, and support agency operations.

• Demonstrated experience administering, configuring, developing, or implementing Service Now in an enterprise environment.
• Strong understanding of Service Now ITSM, ITAM, and CSM capabilities, including incident, case, request, change, knowledge, service catalog, notifications, assignment groups, roles, reporting, and dashboards.
• Demonstrated ability to perform hands‑on Service Now development and configuration, not solely advisory or project management work.
• Experience gathering requirements from technical teams, service desk staff, business users, and leadership, and translating those requirements into working Service Now solutions.
• Experience creating or improving Service Now workflows, catalog items, approvals, forms, reports, dashboards, and customer-facing communications.
• Ability to assess an existing Service Now environment, identify gaps, recommend improvements, and execute approved changes.
• Understanding of IT service management principles, service desk operations, ticket lifecycle management, escalation, prioritization, and operational reporting.
• Ability to test, document, and support Service Now changes across development, test, and production environments.
• Ability to communicate clearly with technical and non-technical audiences.
• Ability to handle sensitive operational, personnel, financial, and system information with appropriate discretion.
• Ability to work both independently and collaboratively in a hybrid work environment.

paid vacationsick and personal leave timehealth insurance dental insuranceoptional pre-tax Health Savings Account plans

State Retirement Planlife insurance long term disability insurancedeferred compensation savingstuition remissionpre-tax commuter account plansfederal Public Service Loan Forgiveness (PSLF) program