Technical Specialist; Meeting Equipment Setup

We are seeking a skilled and experienced Technical Specialist (Meeting Equipment Setup) to join our Enterprise Technology Services (ETS) group. ETS leads the delivery of technology infrastructure services across the organization, including data processing centers, networks, mainframes, servers, end-user technology, and meeting technology services. In this role, you will support the successful delivery of live streams, high-visibility meetings, events, and audiovisual technology services.

The ideal candidate brings a strong technical background, experience with audio and video production, and a customer-focused approach to troubleshooting and support. This includes supporting scheduling, equipment setup, and operating cameras, lighting, audio equipment, video conferencing tools, and related systems.

You will have the opportunity to collaborate with a dynamic team and contribute to technology services that support a global organization. If you are a creative problem-solver with a passion for technology and a commitment to delivering high-quality service, we encourage you to apply.

• Manage and support the production of live streams and events.
• Monitor complex and high-visibility meetings to help ensure a seamless experience for participants.
• Respond to critical issues requiring high-priority meeting support.
• Resolve escalated meeting scheduling and room reservation issues.
• Assist with testing video conferencing and audiovisual equipment for new room setups and relocations.
• Respond to support requests received through trouble ticketing systems, email, and SMS alerts.
• Troubleshoot and resolve technical issues related to video conferencing and audiovisual equipment.
• Participate in the development and implementation of new meeting technology and audiovisual initiatives.

• 3 or more years of experience with Information Systems, Television, Broadcasting, or a related field.
• 3 or more years of experience in a technical support or technical customer service position.
• 3 or more years of experience with implementation, administration, and support of audiovisual and other broadcast technologies.
• Experience with video conferencing and related hardware and software.
• Experience with video recording and streaming solutions, video and audio editing, and production.

• Knowledge of networking and video/VoIP protocols and their implementation.
• Experience resolving systemic and end-user issues in a VoIP/video network in a customer-facing environment.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be…