Globallink Client Implementation & Service, Officer - Markets

Who we are looking forThe Client Onboarding Function within Globallink is key to the success of the organization. This role acts as a valued partner to the Client Acquisitions, Product Sales, Contract Administration and Support Teams in the onboarding of Global Link clients, addressing inquiries and ensuring all elements of the onboarding process have been completed in an accurate and timely manner.

Why this role is important to us `The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole.

In your role you will strive for cutting-edge solutions that are straightforward and scalable.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible forAs a Global Link Client Implementation & Service, Officer, you will:

Assist in the development, documentation, and management of a controlled, efficient, and standardized Client Platform Onboarding process for Global Link Advance  the current Operating Model through transformation initiatives to improve processes and develop higher-performing Client Onboarding teams

Support data-driven decision making by analyzing onboarding metrics, workflow performance, and key risk indicators to identify trends and improvement opportunities

Responsible for the day-to-day platform onboarding operations

Participate in multiple project initiatives designed to enhance workflow, leverage automation, and reduce operational risk Liaise with systems personnel and key business stakeholders to identify and prioritize technology and data analytics initiatives designed to improve Global Link Platform onboarding

Develop and maintain effective working relationships with stakeholders across business lines to ensure effective contribution to project goals and objectives

Partner with global counterparts to implement and maintain a standardized platform onboarding process

Proactively identify and incorporate best practices, including use of data visualization and reporting tools, ensuring process consistency across onboarding teams

Continuously identify and implement opportunities to improve service quality, operating efficiency, and mitigate risk using quantitative insights and analytics

Contribute to the development of dashboard reporting, KPIs, and operational analytics to support management oversight

Be accountable for the various technology initiatives associated with client onboarding

What we value

These skills will help you succeed in this role:

Advanced Excel experience (e.g., pivot tables, data modeling, VBA) strongly preferred

Exposure to data analysis, statistical modeling, or data visualization tools (e.g., Python, R, SQL, Tableau, Power BI)
Ability to interpret datasets and translate insights into actionable process improvements

Team player with flexibility and adaptability to change

Strong problem-solving and analytical thinking skills

Strong verbal and written communication skills, including the ability to communicate data insights to non-technical stakeholders

Takes ownership of issues and sees them through to resolution

Intellectual curiosity and interest in leveraging data to improve operational performance and client experience

Education &

Preferred Qualifications BS/BA degree required (preferred majors: Finance, Economics, Business Analytics, Data Science, Computer Science, Engineering, or related fields)
Recent graduates with relevant internships, coursework, or projects in data science, analytics, or financial technology are encouraged to apply0–3+ years’ experience in operations, finance, compliance, business risk, or analytics within financial services

Familiarity with Global Link technology and infrastructure, especially GL Payments, is a plus Demonstrated experience working with data sets, reporting, or process analysis (academic or professional)
Superior communication and organizational skills, supported by a strong…