Senior Technical Lead

"What Work You Will be Responsible For

• Desire to work on multiple clients using multi‑faceted technologies.
• Plan, organize, control, test, and review projects, aligning with users' needs and functionalities.
• Handle business‑critical IT tasks, systems administration, and escalation for team members.
• Provide remote and onsite support of clients’ computing and networking infrastructures as needed.
• Identify areas with problems and research possible solutions.
• Handle and resolve level 2 and level 3 escalation tickets (e.g., firewall configuration, advanced network troubleshooting, and server management).
• Prepare cost‑benefit analysis reports when upgrades are required, continuously analyzing vendors to ensure service and value for the company.
• Strong knowledge of MS Office
  365 applications setup, security, and maintenance.
• Interact with clients at staff and management levels to understand technology needs and support solutions.
• Experience in project planning and client support/development.
• Familiar with tools to document systems and set up client technology architectures.
• Research and identify technology solutions to software, hardware, and network issues.
• Diagnose and troubleshoot technical issues, including account setup and network configurations.
• Track computer system or network issues through to resolution within an agreed time.
• Prioritize and manage multiple open issues simultaneously.
• Assist on preparing technical proposals, reports, and presentations.
• Maintain effective communication with clients and outside resources regarding technical issues.
• Develop and execute disaster procedures and maintain data backups.

Hybrid schedule: three days in the office.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred; associate's or vocational degree also considered.
• Experience as a consultant via an MSP or similar consulting organization.
• 7+ years of experience supporting servers, storage, networking, and security of networks.
• Microsoft certifications are a plus.

• Experience with Active Directory, Office
  365, and Microsoft Azure.
• General knowledge and experience with firewalls, routers, wireless networks, and security.
• Excellent attitude, growth mindset, and teamwork orientation.
• Microsoft, ISC2, ISACA or other cybersecurity and professional certifications.
• Prior experience working as a Managed Service Provider (MSP).
• Familiarity with productivity applications and networking under Microsoft Windows and MacOS.
• Familiarity with Microsoft server operating systems (Server,2022).
• Working knowledge of networking concepts and firewalls (Watch Guard, Fortinet, Sophos, Palo Alto).
• Experience with server virtualization technologies (HyperV, Scale, Citrix, and others).
• Ability to adapt and learn new technologies quickly.
• Skill in communicating technical ideas in simple terms.
• Experience with Connect Wise.

Preferred

Location:

Burlington

Eisner Amper is proud to be a merit‑based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.