Sr. Professional Services Consultant

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

The Senior Consultant steers PS delivery excellence. You'll lead complex client engagements, mentor Consultants as they grow, and own the quality and strategic direction of multi-account programs. You report to a PS Manager and function as the technical authority on your portfolio, making judgment calls on approach, resourcing, and escalations.

In this role, you'll shape how your Consultants approach client work, design engagement strategies that balance depth and scalability, and own the client outcomes that matter most—retention, expansion, and trust. You're a decision-maker on your own accounts and a trusted advisor to the Consultants supporting them. This is for someone who wants to grow into leadership without losing touch with the work itself.

• Own strategic direction and outcomes for assigned complex or high-value client engagements, including scoping, resourcing decisions, and timeline accountability
• Design and approve engagement strategies, methodologies, and deliverables before Consultants execute them
• Lead and mentor Consultants assigned to your accounts or programs, providing coaching on client management, technical judgment, and quality standards
• Conduct quality assurance on consultant deliverables, assessments, and client communications before they reach external stakeholders
• Identify gaps in Consultant performance or skill development and work with management to address them
• Manage escalations—both client-facing (complex requests, relationship friction, unmet expectations) and internal (resourcing, product limitations, technical blockers)
• Own executive‑level relationships and strategy conversations with key clients; set direction on retention and expansion opportunities
• Lead cross‑functional initiatives with Customer Success, Sales, and Product teams on behalf of your portfolio; surface product gaps and feature requests grounded in client feedback
• Develop and present strategic recommendations backed by data and risk analysis that influence how clients manage their vendor programs
• Contribute to PS playbook development, training materials, and best practices that raise team capability
• Participate in hiring, onboarding, and team capability planning with your manager

• 6–8 years of professional experience in consulting, customer success, or risk/security roles, with demonstrated progression
• 2+ years of direct or dotted-line experience leading, mentoring, or managing individual contributors or project teams
• Proven track record of owning client outcomes and retention; ability to navigate complex stakeholder dynamics
• Strong project and program management skills; experience scoping, planning, and delivering multi-phase engagements
• Ability to synthesize technical findings into executive‑ready recommendations and presentations
• Excellent judgment in ambiguous situations; comfort making decisions with incomplete information
• Excellent verbal, written, and interpersonal communication skills; able to operate at multiple organizational levels
• Strong planning, organizational, and time management abilities; able…