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AI-Driven Tech Support Engineer II (SaaS
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-03
Listing for:
Flywire
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Flywire is seeking a Technical Support Engineer II in Boston to support SFS, eStore and TPI products for clients across the U.S. and Canada, leveraging AI tools to automate daily tasks and improve client communications.
You will manage tickets, perform deep research, collaborate with product and engineering teams, and translate complex issues into clear guidance for customers while contributing to knowledge bases and AI repositories.
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