Senior Operations & Analytics Analyst (Hybrid
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-03
Listing for:
Commonwealth of Massachusetts
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
Data Analyst, Business Intelligence, Business Systems & Technology Analysis
Job Description & How to Apply Below
The Commonwealth of Massachusetts is seeking a Management Analyst III to support the Contact Center Operational Support and Analytics unit within the Department of Unemployment Assistance. You will perform senior-level analysis, develop dashboards, and provide data-driven insights to improve performance and customer experience.
Daily duties include reviewing workflows, measuring service levels, and coordinating with IT, vendors, and program managers to implement improvements and reporting tools.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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