Network Services Manager - Audio Visual, Event Technology

Network Services Manager

Elevate your career with Pinnacle Live at the Omni Boston Hotel at the Seaport and be part of a team delivering unforgettable experiences in the heart of Boston's vibrant Seaport District.

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting‑edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values:
Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Located at the Hilton Anatole, the Network Services Manager is responsible for managing Pinnacle Live’s venue‑based networking team, products and services including network configuration and maintenance, as well as all networking‑related customer service inquiries.

• Provide leadership in the planning & execution for all venue‑based networking needs while maintaining the highest commitment to best‑in‑class customer service to internal and external stakeholders
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, team growth and a culture of achievement
• Lead communications with clients and stakeholders regarding networking experience while providing best‑in‑class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
• Troubleshoot and assist client with networking and AV equipment, including client laptops
• Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
• Participate in the maintenance of in‑house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations, onsite visits, conference calls, etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on‑site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Company’s business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with client and obtain client’s signature on invoice(s) as needed.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Comply with all safety protocols and standard operating procedures.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Demonstrated experience aligning team members behind common goals
• Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
• Strong technical aptitude
• Strong understanding of layer 2 & 3 TCP/IP networking principles
• Knowledge of layer 2 VLANs, including set‑up and configuration
• Demonstrated knowledge of virtual private networks (VPN)
• Must have a…