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Entry-Level IT Service Desk Specialist

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-08-04
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 28929 - 35817 USD Yearly USD 28929.00 35817.00 YEAR
Job Description & How to Apply Below

ASM Research, An Accenture Federal Services Company, is seeking an entry-level Customer Service Representative to provide first-line technical support in a highly regulated government environment. Responsibilities include triage, incident logging, basic troubleshooting, and guiding users through standard tasks while adhering to security policies.

You will work within ITSM tools, follow documented procedures, and escalate more complex issues to higher-tier teams, ensuring accurate ticket handling

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