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Entry-Level IT Service Desk Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-04
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking an entry-level Customer Service Representative to provide first-line technical support in a highly regulated government environment. Responsibilities include triage, incident logging, basic troubleshooting, and guiding users through standard tasks while adhering to security policies.
You will work within ITSM tools, follow documented procedures, and escalate more complex issues to higher-tier teams, ensuring accurate ticket handling
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