Automotive Service Administrator III

** Position:
** Automotive Service Administrator III

*
* Location:

** Allied Dr, Dedham, MA 02026

** Type:*
* ** Onsite**  |  
** Temporary (3-6 months, coverage for leave of absence)*
* *
* Schedule:

** Monday to Friday, 7:00am - 4:30pm

** Pay Rate:**  $33/hr

** Job Summary*
* As the Service Intake Coordinator, you will act as the first point of contact for customers, ensuring high-quality service and efficient scheduling of our repair operations. You will handle customer intakes, troubleshoot basic inquiries, and coordinate service appointments, supporting the overall function and customer satisfaction of the branch.

** Responsibilities*
* + Serve as the initial contact for customers, both in person and over the phone.

+ Handle customer intakes, gather required information, and assess customer needs.

+ Provide basic troubleshooting support and answer questions.

+ Schedule and coordinate repair appointments, vehicle/equipment drop-offs, and pick-ups.

+ Create and maintain work orders in the company system.

+ Provide status updates to customers as needed.

** Qualifications*
* + Prior experience in customer-facing roles required.

+ Comfortable interacting with customers in person and by phone.

+ Strong organizational skills with the ability to prioritize and adapt as needs arise.

+ Previous experience in the service industry; experience as a service writer is highly regarded.

+ High school diploma or equivalent required.

** Core Competencies*
* +  
** Financial Acumen:
** Ability to understand and use key financial data in decision-making.

+  
** Effective Communication:
** Clear and adaptable communication style for different audiences.

+  
** Customer Focus:
** Commitment to building strong relationships and delivering customer-oriented service.

+  
** Direct Work Management:
** Ability to organize, delegate, and ensure the completion of essential tasks.

+  
** Trustworthiness:
** Demonstrates honesty, integrity, and authenticity.

+  
** Conflict Management:
** Handles challenging situations calmly and professionally.

+  
** Troubleshooting:
** Ability to assess and document customer complaints to support successful repairs.

+  
** Digital Tools:
** Familiarity with electronic service tools and ability to document service activities accurately.

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** Escalation Management:
** Capable of elevating technical issues appropriately and documenting troubleshooting steps.

+  
** Process Orientation:
** Understands documentation and warranty procedures (training provided).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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