Faculty Information Services Specialist (FIS

Overview

Tufts Technology Services (TTS) is Tufts' trusted leader in technology partnership, support, and enablement, delivering solutions in service of the university's mission. TTS works closely with school and central division partners to meet the technology needs of the Tufts community across our three campuses and throughout our global networks. Our holistic understanding of the Tufts landscape, our dedicated multidisciplinary team, and our 24x7 IT Service Desk position TTS to provide practical solutions to current challenges and creative, sustainable new approaches as technologies and university priorities evolve.

Tufts Technology Services (TTS) is Tufts' trusted leader in technology partnership, support, and enablement, delivering solutions in service of the university's mission. TTS works closely with school and central division partners to meet the technology needs of the Tufts community across our three campuses and throughout our global networks. Our holistic understanding of the Tufts landscape, our dedicated multidisciplinary team, and our 24x7 IT Service Desk position TTS to provide practical solutions to current challenges and creative, sustainable new approaches as technologies and university priorities evolve.

We are a community of problem-solvers, innovators, and stewards of trust who take pride in building technology foundations that are reliable, secure, and designed for the future. We bring together technology expertise across academic, clinical, infrastructure, operations, research, and student domains, applying our knowledge of digital transformation and effective user experiences. Guided by our core values of innovation, integrity, collaboration, optimism, supporting success, and community-centered service, we're not just maintaining technology - we're shaping how it enables discovery, connection, and impact across the university and beyond.

The Tufts Faculty Information System (FIS) collates and manages research information from Tufts systems and external data sources. FIS enables faculty and delegates to maintain profiles, supports numerous reporting processes, and is integrated with faculty web pages for Tufts schools and departments.

The Faculty Information Services Specialist will provide operational, technical, and project coordination for faculty information management and reporting, and for the broader FIS ecosystem including the institutional Data Repository. This position is responsible for interpreting technical and business requirements, investigating complex issues, developing and evaluating possible solutions, and coordinating work across both technical and functional teams. The successful incumbent will independently assess operational and technical issues, determine appropriate courses of action within established policies and practices, and make recommendations based on their analysis of system behavior, data quality, reporting requirements, and stakeholder needs.

This role will enable Tufts to scale its research information services, improve data quality, enhance faculty experience, and support institutional reporting needs. This is a two-year limited-term appointment with possibility of extension.

• Systems and integrations Maintain knowledge of FIS and repository data structures and pathways. Monitor custom integrations from and to Tufts systems and web properties, collaborating with TTS teams to troubleshoot and modify data feeds. Review system changes, vendor notices, application upgrades, and service interruptions to evaluate their potential effect on users, integrations, and dependent systems. Contribute to solutions design for new and updated data exchange processes.
  
  Contribute to release and change management associated with application version upgrades. Monitor service downtime and changes involving integrated systems.
• Reporting and analytics Design and deliver FIS and repository data exports, custom reports, dashboards (SQL-based) and monitor reports based on institutional requirements. Analyze user requests and business needs to determine appropriate reporting, data, or technical solutions. Assess data-quality concerns and determine appropriate methods for identifying, documenting, and helping remediate incomplete or inaccurate faculty and research information. Consult with users to leverage the FIS reporting hub and repository reports.
  
  Configure utility reports for monitoring FIS and repository data quality and system status. Assist FIS team with annual faculty activity reporting and associated review processes.
• Service Investigate incidents and technical problems, identifying likely causes, determining when issues can be resolved directly, and deciding when escalation or coordination with other TTS teams or vendors is necessary. Provide guidance to users of FIS and repository reporting solutions, and TTS website teams reliant on FIS data. Assist to ensure accuracy and completeness of faculty profile data and associated research…