Senior Salesforce BA

Senior Salesforce Business Analyst

The business analyst will assist with developing and supporting new immigrant Information Systems. The position will act as a liaison between assigned business areas and technical teams, analyzing complex business problems to be solved with automated systems. The Business Analyst will work with business users and management to interpret and translate agency policies, business rules, and requirements into appropriate solutions. The position strongly emphasizes understanding of agile methodologies and hands on with Jira.

Additionally, it is highly required that the resource has Salesforce experience and understand basic system admin configuration.

• Evaluate business processes, anticipate requirements, decompose high-level information into details, abstract from low-level information to a general understanding, distinguish user requests from underlying actual needs, uncover areas for improvement, and develop and implement solutions.
• Working knowledge of Salesforce workflow and processes and capable of resolving low to medium level tickets.
• Working knowledge of Jira and should be able to create tickets and run standard reports.
• Document requirements specifications according to standard processes and templates
• Conduct integration testing of software to facilitate change management and quality assurance. This includes developing and implementing standard test scenarios based on defined user stories.
• Conduct application training as needed to ensure that the business applications' end users fully understand all features and functionality.
• Manage change management issues related to new development requests and provide level II production support.
• Perform QA functions and coordinate with SI team during SIT testing and UAT.
• Manages a team of analysts responsible for analyzing new business system development and existing system improvement.

• A minimum of 5 years' experience in business analysis, IT Management, or other related experience with excellent knowledge of analysis and design standards.
• Domain knowledge of large immigrant systems will be a plus.
• Salesforce system admin knowledge is highly desirable.
• Must be self-motivated with strong diagnostic and problem-solving skills.
• Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment.
• Proven track record of capturing solid requirements that meet business needs and set the foundation for designing high-quality, flexible, scalable, and maintainable solutions
• Strong competency in Microsoft applications such as Excel, Visio & Teams
• Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies.
• Demonstrated ability to work independently and within project teams, providing relevant system analysis services.
• Highly analytical, able to independently analyze, document findings, and recommend solutions.

• Bachelor's degree in information systems, Business Administration, or other related field, or equivalent work experience.
• PMP, IIBA, and/or ABAC Certifications are a plus
• Salesforce system Administrator

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."