HR Technology Analyst

About the Role
The HR Technology Analyst is responsible for the day‑to‑day administration, support, and continuous improvement of the organization's HR systems, with Dayforce as the primary platform. This role balances hands‑on system administration, employee and HR user support, reporting and analytics, and process optimization.
The ideal candidate brings strong Dayforce experience, a service‑oriented mindset, and the ability to work comfortably at the intersection of HR operations, systems, and data.

About the Team
The HR Technology Analyst works closely with HR Operations, Payroll, Benefits, Finance, and business partners primarily based in the Boston office, while supporting employees across the U.S., UK, Singapore, and the Netherlands. This role serves as a key resource for both Dayforce system administration and end‑user support, ensuring accurate data, effective reporting, and a high‑quality employee experience.
The HR technology environment is centered on Dayforce, with supporting tools including Microsoft applications and Power BI, and partnerships with external vendors as needed.

Job Responsibilities
HRIS Administration & Dayforce Ownership

Serve as a key Dayforce administration resource, providing support to Core HR, Payroll, Benefits, Time & Attendance, and Talent modules as applicable.
Configure and maintain system workflows, business processes, eligibility rules, security roles, and user access.
Support Dayforce releases and enhancements by testing functionality, documenting changes, and partnering with HR stakeholders on adoption.
Troubleshoot system issues and work with Dayforce support and vendors to ensure timely resolution.

Employee & Client‑Centric Support

Act as a primary point of contact for employee and HR user questions related to Dayforce and HR systems.
Demonstrates a positive, team-oriented approach when working, both within HR and cross-functionally.
Provide timely, accurate, and professional support with a strong focus on excellent customer service.
Develop and deliver training sessions, job aids, and documentation to support effective system use.
Support key HR events such as onboarding, open enrollment, and life‑event changes from a systems and user‑experience perspective.

Data Management & Data Quality

Maintain accurate and complete employee data within Dayforce, ensuring data integrity and consistency.
Perform regular audits to identify and correct data discrepancies.
Develop and maintain documentation for data definitions, controls, and HRIS processes.
Support data imports, exports, and ongoing file feeds.

Reporting & Analytics

Generate standard and ad‑hoc HR reports to support operational, compliance, and leadership needs.
Build and maintain dashboards and visualizations using Dayforce reporting tools and Power BI.
Track key HR metrics including headcount, turnover, workforce demographics, and compliance indicators.
Partner with HR and Finance stakeholders to understand reporting needs and deliver clear, usable insights.

Project & Process Support

Collaborate with HR teams on HRIS‑related projects, including system enhancements, upgrades, and process improvements.
Gather requirements, perform testing, and support implementation of new features or functionality.
Identify opportunities to improve system efficiency, data quality, and the overall user experience.

Integrations & Technical Support (Secondary Focus)

Support existing HR system integrations and vendor file feeds, including benefits carrier files.
Participate in integration testing and troubleshooting in partnership with internal IT teams and external vendors.

Experience with XML, APIs, or file‑based integrations is a plus, but not required to be a primary responsibility.

Qualifications & Education Requirements
HRIS & Dayforce Experience

Hands‑on experience administering an HRIS, with Dayforce experience strongly preferred.
Experience supporting multiple HR modules and working directly in the system to configure, test, and troubleshoot.
Understanding of HR data flows across payroll, benefits, and talent processes.

Reporting & Tools

Proficiency in Excel and Microsoft Office products required.

Experience with HR reporting and dashboards;
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