Associate Director, Patient Services Technology

Business Engagement & Technology Associate Director

The Business Engagement & Technology Associate Director will be a key technical resource in ensuring the planning and delivery of key commercial-off-the-shelf (COTS) and a wide range of custom solutions in support of their business partners. The incumbent will partner with business leadership to develop capabilities and systems roadmaps that align to support business strategy. Additionally, the Business Engagement & Technology Associate Director will ensure team members maintain reliable, scalable and compliant systems that easily meet business needs by efficient delivery and enhancements that provides opportunities for developing and implementing innovative solutions and integrations.

• Become a trusted partner of the business leaders within their remit
• Understand their needs and vision, and deliver technology solutions to support and enable their goals and objectives
• Engage as a key participant in the strategic business planning process for their business partners
• Provide insights on how technology can improve business processes to enable operating efficiencies and support the achievement of business goals and objectives.
• Articulate and maintain a technology strategy to support and advance the business' objective. This strategy should factor in an understanding of future directions of the business area, as well as changes in the technology landscape.
• Execute the technology strategy by leading the evaluation, selection, implementation, and ongoing maintenance of technology solutions.
• Develop and maintain a long term life cycle plan for the ongoing maintenance and management of systems.
• Manage relationships with our strategic software vendors and service providers
• Establish, track and report on project value drivers and financial impact
• Build and develop a team of Vertex employees, as well as potentially overseeing managed services providers
• Work closely with DTE Compliance, Internal Audit, and Quality Assurance groups as needed to ensure compliance with all appropriate regulations, as well as our DTE system lifecycle and change management requirements

• In-depth and specialized knowledge in the core disciplines of project management, business analysis, solution design, delivery and training
• Significant experience in building productive partnerships with business stakeholders and influencing them to take action
• In-depth and specialized understanding of the business, processes, and any appropriate regulatory environments
• Results oriented manager with a proven track record of on-time project delivery for large, complex projects with global stakeholders
• Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences
• Exceptional analytical, quantitative, problem-solving, and prioritization skills, including the development of business cases/ value propositions
• Substantial program/ project management, demand management, resource management and system life cycle expertise
• Strong analytical and problem-solving abilities including development of business case / value propositions
• Proven capabilities in people management and building high-performing teams
• Prior experience with running IT managed services or outsourced/ offshore teams
• Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint Experience
• Strong experience in Agile methodology

• Bachelor's degree
• 8 years of experience or the equivalent combination of education and experience

Pay Range: $164,400 - $246,600

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees…