Associate Director, Customer Master Lead

Associate Director, Customer Master

Vertex is entering a transformative phase in its data journey—where trusted, governed master data is foundational to enabling enterprise-wide analytics, AI, and operational excellence. We are seeking an execution-focused Associate Director, Customer Master to lead the Customer(HCP/HCO) master data domain within Vertex's Enterprise Master Data Management (MDM) organization reporting to the Director, Enterprise MDM.

This role will be responsible for one of the most critical and complex data domains  Global Healthcare Entity Master (GHEM) supports a broad range of cross-functional processes and is foundational to commercial operations, analytics, and decision-making. This role will provide end-to-end ownership of the Customer MDM, including the design, build, and ongoing management of the customer master and its published consumption layer for downstream systems and analytics use cases.

The role will also drive modernization of the customer master platform through cloud migration, advanced MDM capabilities, and AI/LLM-enabled innovation to improve data quality, automation, and semantic enrichment.

• Domain Leadership
• Customer MDM Product Management
• Operations and Delivery
• Stakeholder Engagement and Collaboration

Knowledge and

Skills:

• Deep expertise in Master Data Management (MDM), data lifecycle management, and Customer MDM (HCP/HCO) within the biopharmaceutical or life sciences industry
• Strong experience with MDM platforms, including data modeling, match/merge configuration, survivorship rules, hierarchy management, and integration patterns with enterprise systems
• Hands-on experience with modern MDM platforms such as Reltio or Informatica IDMC MDM
• Strong knowledge of healthcare customer reference data and industry data sources supporting HCP/HCO mastering, including One Key, Med Pro, SP/SD data, as well as affiliations, hierarchies, and golden record creation
• Strong understanding of data governance, data quality, metadata management, and stewardship operating models
• Demonstrated experience leading or supporting MDM transformation initiatives, including platform modernization, cloud migration, data migration, user acceptance testing, and enterprise adoption
• Strong knowledge of cloud and enterprise data architecture and engineering, including APIs, security, and modern integration patterns across Snowflake, Veeva, Salesforce, and Oracle ERP
• Familiarity with AI/ML and large language model technologies and their application in MDM use cases such as intelligent matching, semantic enrichment, anomaly detection, and automation
• Strong awareness of data privacy, security, validation, and compliance requirements in regulated environments
• Excellent stakeholder engagement, communication, and vendor management skills, with the ability to influence across business, DTE, validation, and external partner teams
• Proficiency in Agile delivery, project leadership, and continuous improvement practices

Education and Experience:

• Bachelor's degree in computer science, Information Systems, or related field required.
• 8+ years of experience in Master Data Management
• 3+ years leading MDM programs/projects
• Experience in life sciences or other highly regulated industries strongly preferred

Pay Range:

$160,000 - $240,000

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the…