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Senior CRM Operations Analyst — AI-Driven, Hybrid

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Vertex Pharmaceuticals Inc (US)
Full Time position
Listed on 2026-08-07
Job specializations:
  • IT/Tech
    CRM Systems & Management
  • Business
    CRM Systems & Management
Salary/Wage Range or Industry Benchmark: 104000 - 156000 USD Yearly USD 104000.00 156000.00 YEAR
Job Description & How to Apply Below

Vertex Pharmaceuticals is seeking an innovative, high-performing Business Analyst to support global commercial Field (Veeva CRM) platform delivery with AI-driven solutions. You will align AI projects with SDLC/ITSM, drive backlog and UAT, and collaborate across markets with vendors and MSPs to improve scalability and governance.

You must translate business needs into technical requirements, support platform SOPs, and contribute to Dev Ops practices, all within a regulated environment.

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Position Requirements
10+ Years work experience
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