IT Service Desk Lead – Hybrid, Network & Security Focus
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-07
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
Great Gray Group is hiring a Manager of IT Service Desk to lead its insourced helpdesk for remote and office staff across four locations:
Boston, MA;
Wilmington, DE;
Las Vegas, NV; and Aliso Viejo, CA. The role is hybrid with four days onsite and one day remote, and involves coordinating across time zones to ensure 8:00 AM–8:00 PM ET coverage.
The ideal candidate will manage a hands-on team, oversee M365, Jira Service Management, Cisco Meraki Wi‑Fi, Fortinet firewalls, and Forti Client VPN, and
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