VP, Product Payments Experience & Customer Loyalty
Listed on 2026-08-08
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IT/Tech
Web Developer, Digital Marketing
Are you ready to trade your job for a journey? Become a Fly Mate!
Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we7re on a mission to deliver the world7s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we7ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we7re just getting started!
With over 1000+ global Fly Mates, representing more than 40 nationalities, and in 14 offices world-wide, we7re looking for Fly Mates to join the next stage of our journey as we continue to grow.
Are you ready to trade your job for a journey? Become a Fly Mate!
Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we7re on a mission to deliver the world7s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we7ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we7re just getting started!
With over 1000+ global Fly Mates, representing more than 40 nationalities, and in 14 offices world-wide, we7re looking for Fly Mates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
At Flywire, we're seeking a Vice President, Product Payments Experience & Customer Loyalty to define and lead the end-to-end payer experience across our global payments platform.
Reporting directly to the Chief Payments Officer, this executive leader will own every customer-facing payment experience, from checkout through payment confirmation, while building Flywire's long-term payer loyalty strategy. This role is responsible for increasing payment conversion, improving customer satisfaction, reducing friction, and creating experiences that encourage millions of global payers to choose Flywire again and again.
This is an exceptional opportunity for an experienced product executive who combines deep payments expertise with world-class consumer product leadership and has a passion for building elegant, scalable, AI-enabled payment experiences.
What You'll Do
Own the Global Payer Experience
- Define the vision and strategy for every payer-facing payment experience across Flywire.
- Own Hosted Payment Pages, Checkout, payment flows, translations, notifications, email communications, and overall UX.
- Establish global quality standards and ensure consistent experiences across all products and regions.
- Improve payment completion, conversion, and customer satisfaction through continuous optimization.
- Lead localization strategies across highly regulated global markets including India, China, and other complex regions.
Lead Customer Loyalty & Retention
- Build Flywire's first global payer loyalty strategy.
- Increase repeat payment behavior through frictionless returning payer experiences.
- Develop loyalty metrics including repeat usage, retention, re-engagement, and lifetime value.
- Partner with Payments Monetization to balance customer experience with sustainable business outcomes.
- Evaluate innovative loyalty…
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