Information Technology Director

An Official website of the Commonwealth of Massachusetts

Job Description - Information Technology Director (260005GH)

Job Description

Description

About the Office of the Inspector General (OIG or Office)

The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an independent state agency charged with preventing and detecting fraud, waste, and abuse in the use of public funds and public property. The OIG has broad oversight of how state and local governments use federal, state and local funds and property.

The Office is led by the Inspector General of the Commonwealth, who is appointed by the Governor, Attorney General and Auditor. M.G.L. c. 12A, § 2. The OIG is organized into three bureaus:
Specialty & General Government, Legal & Compliance, and Operations, Training & Publications. The bureaus focus on specific agencies, issues, or functions. See About The OIG | Office of the Inspector General (OIG) for more information about the OIG.

The Operations Bureau (OPS) plays a crucial role within the OIG. It is responsible for a variety of functions including budgeting, human resources, office administration, case management, procurement, operations, training & publications, information technology, cybersecurity and records management.

The Information Technology Director (IT Director) will be responsible for providing architectural and technical solution vision, direction, and guidance, with an eye towards providing modern, improved, and state-of-the-art solutions that meet the goals of the OIG and meet Executive Office of Technology Services and Security (EOTTS) guidelines. The OIG is looking to modernize our technological offerings to enable our workforce to be more efficient, enhancing communication and collaboration, and streamlining processes.

This position will coordinate the installation, implementation and maintenance of network hardware and software, including cloud-based systems. The incumbent will also collaborate with business stakeholders, to gather information and insights on pain points, challenges, and envisioned improvements. This position is responsible for creating a plan which considers both end users and business operations to meet the needs of the OIG.

The ideal candidate will be a technical, hands‑on leader with a record of managing and improving existing infrastructure and security, and possess strong leadership, technical, organizational development, and project management skills. The IT Director will report to the Chief Operating Officer.

• Provide technical expertise and leadership to develop solutions spanning business processes, hardware, operating systems, applications, platforms, and networking environments.
• Responsible for the planning, implementation, operation, security and support of IT infrastructure and services, including cloud services, servers, storage, telecommunication, and related security.
• Provide guidance to and collaborate with business owners on tactical and strategic improvements to enhance system functions, maintenance, performance, and tuning of different components of a solution.
• Collaborate with key technology stakeholders across the Commonwealth, especially EOTSS, who serves as the business owner for much of our IT infrastructure including Microsoft Office 365 and networks.
• Continuously monitor and evaluate technology effectiveness. Regularly gather feedback from senior staff and other stakeholders to identify areas for improvement.
• Develop specific goals and objectives to achieve through technology that meet the needs of the OIG.
• Stay updated on emerging technologies and industry trends, making adjustments as needed to stay ahead.
• Assess current technology infrastructure, identify hardware, software, network and any other technology resources currently in use. Evaluate their performance, reliability, and security. Identify the gaps between the current and desired technology states. Determine what additional hardware, software, or IT services are required to bridge these gaps through evaluations and technical proof of concepts.
• Develop and manage the governance process for architecture and methodology standards.
• Ensure the selection, development, implementation, and use of Information Technology within the enterprise is in alignment with defined policies, standards, and guidelines.
• Create and recommend policies for the OIG that are in compliance with EOTSS, NIST standards, and best practices.
• Create and recommend training that supports and enables employee use of technology, promotes understanding technical concepts and increases overall technical acumen.
• Review and approve vendor technical deliverables.
• Incorporate security measures to safeguard sensitive data and monitor to ensure compliance.
• Provide leadership and mentoring to fellow team members.

• Extensive knowledge of APIs, infrastructure, cloud…